Privacy Policy

1. INTRODUCTION

B R GRAPHICS FZ-LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use: the website winterland-alain.ae, the mobile application "Winterland Al Ain", and any related services, ticketing systems, wallet features, or on-site technologies (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

2.1 Personal Information

Full name Email address Mobile number Account login details Ticket and transaction history We do not store full credit/debit card numbers. All payments are processed through certified payment gateways.

2.2 Payment & Wallet Information

Transaction references Wallet balance and usage history Refund requests and status Payment data is handled securely by third-party payment processors.

2.3 Technical & Usage Information

Device type and operating system IP address App usage data and logs Date, time, and duration of sessions Crash reports and performance analytics

2.4 Location Information

We may collect approximate location data (not precise GPS) to: verify country of access, manage ticket validation, and improve service performance.

2.5 Images & Media

During the Event, photographs and video recordings may be captured for security, documentation, marketing and promotional purposes.

3. HOW WE USE YOUR INFORMATION

We use your information to: Create and manage user accounts; Issue, validate, and manage tickets; Operate the cashless wallet system; Process payments and refunds; Communicate updates, alerts, or support messages; Improve app functionality and user experience; Prevent fraud and misuse; Comply with legal and regulatory obligations.

4. PHOTOGRAPHY & MEDIA USAGE

By entering Winterland Al Ain or using our Services, you acknowledge and agree that you may be photographed or recorded, such content may be used for marketing, advertising, and promotional purposes, and no compensation is owed for such use. If you have legal objections, you may contact us prior to entry where reasonably possible.

5. SHARING YOUR INFORMATION

We may share your data only when necessary, including with licensed payment gateway providers, IT, hosting, analytics, and operational service providers, event security and access control systems, and government authorities when legally required. We do not sell, rent, or trade personal data.

6. DATA STORAGE & SECURITY

Data is stored on secure servers located inside or outside the UAE, depending on operational needs. We implement technical and organizational security measures to protect data from unauthorized access, loss, misuse or alteration. However, no electronic system can be guaranteed 100% secure.

7. DATA RETENTION

We retain personal data only for as long as necessary to provide Services and as required by UAE laws and regulatory obligations. Once no longer required, data is securely deleted or anonymized.

8. USER RIGHTS

You may request to: access your personal data, correct inaccurate information, request deletion (subject to legal obligations), and withdraw consent where applicable. Requests can be sent to: support@winterland-alain.ae. We may request identity verification before processing requests.

9. CHILDREN'S PRIVACY

Accounts may only be created by users aged 18 or older. Minors may attend the Event only under parental or legal guardian supervision. We do not knowingly collect personal data from children independently.

10. INTERNATIONAL DATA TRANSFERS

By using our Services, you consent to the transfer and processing of your data within the United Arab Emirates or other jurisdictions used for service operations, in accordance with applicable laws.

11. COOKIES & TRACKING TECHNOLOGIES

We may use cookies or similar technologies to ensure app and website functionality, analyze usage trends and improve user experience. You may manage cookie preferences through your device or browser settings.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be published within the App or Website. Continued use of the Services constitutes acceptance of the revised policy.

13. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall fall under the exclusive jurisdiction of UAE courts.

14. CONTACT US

For privacy-related inquiries, requests, or complaints: support@winterland-alain.ae

B R GRAPHICS FZ-LLC, Ras Al Khaimah, UAE

Language Priority

This policy is prepared in both Arabic and English. The Arabic version is the legally binding reference in case of any discrepancy.