Terms and Conditions

1. Acceptance of Terms

By accessing Winter Land, purchasing tickets, or using our mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or enter our venue.

2. Ticket Purchase and Entry

The following terms apply to ticket purchases and venue entry:

• Tickets are valid only for the date and time specified at purchase
• Tickets are non-transferable unless otherwise stated
• Valid identification may be required for entry
• We reserve the right to refuse entry to anyone who does not comply with our policies
• Unauthorized resale of tickets is strictly prohibited and may result in cancellation

3. Refund and Cancellation Policy

Our refund policy is as follows:

• Tickets are generally non-refundable once purchased
• If we cancel an event, you will be entitled to a full refund or rescheduling option
• In case of adverse weather conditions, we may offer alternative dates or partial refunds at our discretion
• Rescheduling requests must be made at least 48 hours before the scheduled visit

4. Visitor Conduct

All visitors are expected to behave responsibly and respectfully:

• Follow all staff instructions and safety guidelines
• Prohibited items include weapons, illegal substances, and outside food or beverages
• Harassment, discrimination, or disruptive behavior will not be tolerated

5. Safety and Liability

For your safety and the safety of others:

• Participation in activities is at your own risk
• Children must be supervised by adults at all times
• Guests with medical conditions should consult their physician before participating in physical activities
• We are not responsible for lost, stolen, or damaged personal belongings

6. Photography and Media

Regarding photography and media at Winter Land:

• Personal photography and videography for non-commercial use is permitted
• Commercial photography requires prior written approval from Winter Land management
• By entering Winter Land, you consent to being photographed or filmed for promotional purposes

7. Intellectual Property

All content, trademarks, logos, and intellectual property displayed at Winter Land or on our digital platforms are owned by or licensed to Winter Land. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

8. Mobile Application Usage

When using the Winter Land mobile application:

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information during registration
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

9. Changes to Terms

Winter Land reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website and app. Your continued use of our services constitutes acceptance of the modified terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us: